What is the primary goal of a complainant in any investigation?

The primary goal of a complainant in any investigation is to obtain justice or remedy. This encompasses the desire for a solution to their grievances, whether through legal action or a resolution that addresses the harm or injustice they have experienced. The complainant often seeks acknowledgment of their plight and aims to have their issues addressed adequately, whether that involves restitution, policy changes, or support mechanisms.

While other options touch upon aspects that may be relevant in specific contexts, they do not encapsulate the overarching objective of the complainant. For instance, following up on legal proceedings or seeking punitive measures are potential steps or outcomes in the process, but they are not the initial or primary goal. Reporting non-criminal complaints may be part of a complainant's efforts, but again, it does not fully represent the fundamental aim of seeking justice or a remedy for the situation that prompted the complaint in the first place. Thus, obtaining justice or remedy stands out as the most accurate representation of the complainant's primary goal.